At ind62, your privacy is not a legal formality — it is a core operational commitment. This Privacy Policy explains precisely what personal data we collect from Members and platform visitors, why we collect it, how it is stored and protected, who we share it with, and what rights you hold over your own information. We encourage you to read it in full before creating an Account or using any ind62 service.
Effective Date: 1 January 2026 · Governing language: EnglishImportant: This Privacy Policy forms part of ind62's Terms & Conditions. By registering an Account or continuing to use the ind62 platform, you confirm that you have read, understood, and agreed to the data practices described in this document. You must be at least 21 years of age to use the ind62 platform.
The following terms carry the meanings set out below throughout this Privacy Policy. Where the context requires, the singular includes the plural and vice versa.
| Term | Meaning |
|---|---|
| "ind62" / "We" / "Us" | The operator of the online gambling platform accessible at https://ind62.net, including its parent entities, subsidiaries, and appointed data processors acting on its behalf. |
| "Platform" | The ind62 website, mobile-optimised web interface, and all associated products including sportsbook, in-play betting, casino, slots, and video poker services. |
| "Member" / "You" | Any individual who has registered a Member Account on ind62 or who accesses the Platform in any capacity, including visitors who have not yet registered. |
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, Indonesian National Identity Card (KTP) number, mobile number, email address, device identifiers, IP address, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, organisation, structuring, alteration, retrieval, use, disclosure, or deletion. |
| "KYC" | Know Your Customer — the identity and document verification programme operated by ind62, described further in Clause 3. |
| "Third-Party Processor" | Any external service provider authorised by ind62 to process Personal Data on its behalf, including payment processors, KYC verification providers, fraud detection partners, and customer communications platforms. |
| "Cookies" | Small text files placed on your device by the ind62 Platform to enable core functionality, personalise your experience, and gather analytics data as described in Clause 7. |
ind62 acts as the data controller in respect of all Personal Data collected through the Platform. As data controller, ind62 determines the purposes for which and the means by which your Personal Data is processed.
ind62 is committed to processing all Personal Data responsibly, transparently, and in accordance with the principles of data minimisation, purpose limitation, storage limitation, and integrity and confidentiality that underpin internationally recognised data protection standards.
For all privacy-related inquiries, data subject requests, or complaints, you may contact our Data Privacy team directly at [email protected] with the subject line "Privacy Request — [Your Account Username]". We will acknowledge your message within 24 hours (WIB) and provide a substantive response within 7 business days.
ind62 does not appoint a formal Data Protection Officer at this time. Privacy governance responsibilities are managed directly by the ind62 Compliance and Security team. Contact details are set out in Clause 13 of this Policy.
ind62 collects Personal Data across three broad categories: data you provide directly, data generated automatically by your use of the Platform, and data received from Third-Party Processors acting on our behalf. The table below summarises the specific data points collected under each category.
| Category | Specific Data Points | Collection Method |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, Indonesian mobile number, username, encrypted password | Provided by you at account creation |
| KYC & Identity Data | Scanned copy or photograph of KTP / passport / SIM, selfie for facial liveness check, proof of address document (bank statement from BCA, BRI, BNI, Bank Mandiri, or CIMB Niaga; utility bill) | Provided by you during KYC verification |
| Financial Data | Bank account number and name (BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history, transaction amounts in Rupiah (IDR) | Provided by you at deposit/withdrawal; received from payment processors |
| Gaming Activity Data | Bet history, wager amounts, game sessions, win/loss records, bonus redemptions, product preferences (sportsbook, slots, casino, video poker, in-play betting) | Generated automatically by your use of the Platform |
| Technical & Device Data | IP address, device type, operating system, browser type and version, screen resolution, referring URL, session duration, pages viewed | Collected automatically via server logs and analytics cookies |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, promotional opt-in preferences | Generated when you contact ind62 or respond to marketing communications |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, cooling-off period records, reality check preferences | Generated when you use responsible gaming tools in your Account settings |
Certain fields in the Member registration form are optional (for example, city of residence within Indonesia). You are not obligated to provide optional data, though doing so may enable ind62 to offer a more personalised experience, including relevant promotions tied to local events in Jakarta, Surabaya, Bandung, Bali, or other Indonesian cities.
ind62 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, biometric data (other than facial liveness checks conducted solely for KYC identity verification purposes), or health data. If you disclose sensitive data voluntarily in a support interaction, ind62 will use it only to resolve the specific issue raised and will not retain it beyond that purpose.
ind62 uses the Personal Data it collects exclusively for the purposes listed below. We do not sell your Personal Data to third parties for their own marketing purposes under any circumstances.
ind62 processes your Personal Data on one or more of the following legal bases, depending on the specific purpose of the processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and service delivery | Performance of a contract — necessary to deliver the services you have requested by registering a Member Account |
| KYC verification and fraud prevention | Legitimate interests — ind62 has a legitimate interest in preventing financial crime, protecting the integrity of the platform, and safeguarding other Members |
| Responsible gaming monitoring and enforcement | Legitimate interests and legal obligation — ind62 operates a duty-of-care programme and is contractually obligated under its operating terms to enforce responsible gambling controls |
| Marketing communications | Consent — you have opted in to receive promotional communications; you may withdraw this consent at any time |
| Analytics and platform improvement | Legitimate interests — ind62 has a legitimate interest in improving its products using aggregated, anonymised data |
| Legal and regulatory compliance | Legal obligation — ind62 may be required to process and retain certain data to comply with applicable laws or respond to lawful authority requests |
ind62 shares your Personal Data only with carefully vetted Third-Party Processors who are contractually bound to process it solely on ind62's instructions and to maintain appropriate security standards. ind62 does not sell your data. The categories of recipients are as follows:
To facilitate deposits and withdrawals, ind62 shares necessary financial data (bank account name, account number, transaction amount in IDR) with Indonesian payment network providers and banking partners, including those that interface with BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. Sharing is limited to the minimum data required to complete each transaction.
ind62 uses third-party identity verification services to process KTP scans, passport data, and facial liveness checks submitted during the KYC process. These providers operate under strict data processing agreements and are prohibited from using your identity documents for any purpose other than verifying your identity for ind62.
Anonymised and pseudonymised device and behavioural data may be shared with fraud detection platforms to identify and prevent multi-accounting, bonus abuse, and automated betting activity. These partners receive no directly identifiable personal data beyond device fingerprint hashes and risk scores.
ind62 operates its live chat and email support functions through third-party customer communication platforms. Support agents access your Account data and communication history only to the extent necessary to resolve your inquiry.
ind62 may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of ind62, its Members, or the public. ind62 will, where legally permissible, notify affected Members of any such disclosure request.
ind62 will never sell, rent, or trade your Personal Data to advertisers, data brokers, or unrelated third parties for their own commercial purposes. Any Third-Party Processor that ind62 engages is subject to a formal data processing agreement that prohibits secondary use of your data.
ind62 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the product. The following cookie categories are in use:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Maintain your logged-in session, remember your balance display currency (IDR), preserve responsible gaming settings between sessions, and prevent cross-site request forgery (CSRF) | Session / up to 24 hours |
| Functional | Remember your preferred language (English), game lobby sorting preferences, and time-zone display settings (WIB / WITA / WIT) | Up to 12 months |
| Analytics | Collect anonymised data on page views, session duration, device types, and navigation paths to inform product improvements. No personally identifiable data is transmitted to analytics providers. | Up to 24 months |
| Marketing / Retargeting | Track whether you arrived via a promotional link or affiliate referral, to ensure correct bonus attribution. ind62 does not use third-party advertising cookies for off-site retargeting. | Up to 30 days |
You can control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies entirely. Please note that disabling strictly necessary cookies will prevent you from logging in to your ind62 Account or using core Platform features. Functional and analytics cookies can be disabled without affecting your ability to place bets or access your wallet.
ind62 retains Personal Data for as long as is necessary to fulfil the purpose for which it was collected, subject to the minimum retention periods set out below. Where no specific regulatory retention period applies, ind62 applies a principle of data minimisation and deletes or anonymises Personal Data that is no longer required.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of Account + 5 years after closure | Dispute resolution, fraud investigation, regulatory compliance |
| KYC Identity Documents | Duration of Account + 5 years after closure | Anti-money laundering obligations and regulatory audit requirements |
| Financial Transaction Records | Duration of Account + 7 years after closure | Financial record-keeping obligations, tax and audit compliance |
| Gaming Activity Logs | Duration of Account + 3 years after closure | Responsible gaming monitoring, dispute resolution, fraud detection |
| Support Communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing Preferences | Until opt-out or Account closure + 1 year | Evidence of consent and opt-out status |
| Analytics / Technical Data | 24 months (anonymised thereafter) | Platform improvement; anonymised data may be retained indefinitely |
Following the expiry of the applicable retention period, ind62 will securely delete or irreversibly anonymise Personal Data using industry-standard data erasure methods. Where anonymisation is applied, the resulting data no longer constitutes Personal Data and falls outside the scope of this Privacy Policy.
As a Member of ind62, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact our privacy team at [email protected] with the subject line "Privacy Right Request — [Right Type] — [Username]". ind62 will verify your identity before processing any data subject request.
Request a copy of all Personal Data ind62 holds about you, including the categories of data, the purposes of processing, and any third parties with whom it has been shared.
Request correction of any inaccurate or incomplete Personal Data held on your Account. You may update certain information directly within your Account profile settings.
Request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to ind62's legal retention obligations described in Clause 8.
Request that ind62 restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data is being contested or a legitimate interests objection is being assessed.
Request a machine-readable export of Personal Data that you have provided to ind62, where processing is based on your consent or the performance of a contract.
Object to ind62 processing your Personal Data based on legitimate interests, including for direct marketing purposes. ind62 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
If you believe ind62 has processed your Personal Data unlawfully, you have the right to lodge a complaint with a competent supervisory authority in your jurisdiction or to pursue the dispute resolution process described in ind62's Terms & Conditions.
ind62 will respond to all verifiable data subject requests within 7 business days. Where a request is complex or involves a large volume of data, ind62 may extend this period by a further 14 days and will notify you of the extension within the initial 7-day period. There is no fee for submitting a data subject request.
ind62 implements a layered security architecture to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our technical and organisational security measures include:
While ind62 applies robust security controls, no platform can guarantee absolute security against all threats. You play an important role in keeping your Account secure — never share your password or one-time passcode with anyone, including ind62 support staff. ind62 will never ask for your password.
The ind62 Platform is strictly intended for adults aged 21 and above. ind62 does not knowingly collect Personal Data from individuals under the age of 21. If ind62 becomes aware that a Member Account has been registered by a person under 21, the Account will be suspended immediately, all pending transactions will be frozen, and the matter will be reviewed in accordance with ind62's underage gambling policy.
ind62 implements the following controls specifically to prevent access by minors:
21+ Only. Access to the ind62 Platform is strictly prohibited for individuals under the age of 21. If you are under 21, please exit this website immediately. Gambling is for entertainment purposes only and should never be used as a means of generating income.
ind62 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to the Platform's data practices, new legal or regulatory requirements, or improvements to how ind62 communicates its privacy commitments to Members.
When a material change is made to this Privacy Policy, ind62 will notify active Members via email to the address registered on their Account and will display a prominent notice on the Platform for a minimum of 14 calendar days following the update. The "Effective Date" at the top of this Policy will be updated to reflect the date on which the revised version takes effect.
Your continued use of the ind62 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request Account closure by contacting [email protected]. Upon closure, ind62 will retain your data only to the extent required by the retention periods described in Clause 8.
We recommend reviewing this Privacy Policy periodically. The most current version is always accessible at https://ind62.net/privacy-policy. Previous versions of the Privacy Policy are available on request by contacting the ind62 privacy team.
For any question, concern, or formal request relating to this Privacy Policy or the processing of your Personal Data, please contact the ind62 privacy team using the details below. All privacy correspondence must be submitted in writing.
ind62 is committed to resolving all privacy concerns promptly and transparently. If you remain dissatisfied with ind62's response to your privacy request after the internal process has been exhausted, you retain the right to escalate your complaint to an appropriate supervisory or dispute resolution body as described in Clause 9 of this Policy.
Beyond the legal text, here is a plain-English summary of the six core privacy commitments ind62 makes to every Member on the platform.
Every connection to ind62 is protected by TLS 1.3 with AES-256 encryption — the same standard used by major international banks. Your account credentials, KYC documents, and IDR transaction data are never transmitted in plain text.
Our multi-step Know Your Customer process confirms the identity and age of every Member before deposits or withdrawals are permitted. KTP and passport data is processed by certified identity verification providers under binding data processing agreements.
ind62 does not sell, rent, or trade your Personal Data to advertisers, data brokers, or unrelated third parties. Your information is used exclusively to deliver and improve the ind62 service, as specified in this Privacy Policy.
ind62 retains your data only for as long as is necessary — financial records for up to 7 years post-Account closure as required for audit compliance, with all other data securely deleted or anonymised on a defined schedule.
You hold eight distinct rights over your Personal Data — access, rectification, erasure, restriction, portability, objection, consent withdrawal, and the right to complain. All rights are exercisable by emailing [email protected] at any time.
In the event of a data breach that poses a risk to Member privacy, ind62 commits to notifying all affected Members without undue delay and to documenting the incident, its scope, and the remediation measures taken.
Now that you understand exactly how ind62 handles your data, you can use the platform with complete confidence. Log in to your Account, explore the sportsbook, spin the slots, or take your seat at a live casino table — all secured by the privacy standards described in this Policy.